Effective Date: [08/07/2025]

We understand that plans may change. At Anushka’s Driver Centre, we strive to keep our cancellation process simple and fair for both drivers and customers.

1. Customer Cancellations

• Customers must notify cancellation at least 2 hours prior to the scheduled service time.

• For prepaid bookings, a full refund will be issued if cancelled before 2 hours.

• Cancellations made within 2 hours of service may incur up to 50% deduction as a late cancellation fee.

2. Driver Cancellations

• Drivers must inform of any cancellation at the earliest possible time.

• Frequent cancellations may lead to temporary or permanent suspension from the platform.

3. No-Show Policy

• If the customer is not available at the pickup location within 15 minutes of the scheduled time, the booking may be treated as a no-show, and no refund will be issued.

• If the driver fails to arrive without prior notice, the customer will receive a full refund.

4. Refund Process

• Refunds will be processed within 5–7 business days through the original payment method.

5. Contact for Cancellations

To cancel a booking, please contact:

• Phone: +91 9874770379

• Email: anushkadrivercentre@gmail.com

• Or use the cancellation feature in your dashboard after login.